Terms of Service
General Terms
These terms and conditions govern the use and purchase of our products and services offered by us, where they apply to all bookings for services, and form a binding contractual agreement between you and us (“Agreement”).
References to “us”, “we”, “our”, “DoE” and “Directors of the Extraordinary” shall mean Directors of the Extraordinary Pty Ltd (ABN: 44 610 351 525, Address: 1/266 Montague Road, West End QLD 4101). This Agreement is between us and you for your event booking and associated event management, services and experiences (“Services”).
By using, engaging or making a booking for our Services, you confirm that you:
- are aged 18 years or older;
- have read, understood and agree to be bound by this Agreement;
- warrant that where you are making a group booking on behalf of other individuals, you acknowledge that all members have been made aware of and agree to be bound by this Agreement;
- acknowledge that you are responsible for all payments for your booking.
If you disagree with or otherwise do not accept this Agreement including any of its terms and conditions, you must immediately cease using our Services where your only remedy is not to engage, use or make a booking with us.
Event Proposals and Confirmation
For any booking enquiry you will receive an event proposal which is valid for 14 days from the date sent. The event proposal will outline details (where known) of the proposed booking such as date, time, venue, experience, added extras, basic run sheet and quoted price.
We will hold the date and time listed on the event proposal for 14 days from the date sent. After this time we cannot guarantee availability for the quoted price, date and time.
Your booking will be confirmed when we receive:
- Completed and signed event booking form (included in the event proposal).
- Deposit/balance payment as requested and invoiced.
Deposit and Final Payment
You will be required to pay a deposit to confirm your booking. Where no deposit amount is specified for your booking it is assumed to have been a portion of the total amount equalling $1,000+GST. The deposit amount may be included on the same invoice as the final payment. Final payment is required no later than 14 days prior to your event unless otherwise stated by us. Some services must be paid in full at the time of booking. All payments are to be made in Australian dollars.
Prices & GST
Unless otherwise stated, all prices mentioned or quoted are exclusive of GST.
All prices quoted are subject to availability and can be withdrawn or varied without notice. Prices are quoted in Australian dollars ($AUD), and are subject to change, which may occur by reason of matters outside our control that increase the cost of the relevant product or service such as, but not limited to, fuel surcharge, taxes and airfare increases. Please contact us for up-to-date prices.
Event Details
All event details relevant to your event must be confirmed with us 14 days prior to your event, except whereas agreed with us. Event details include, but are not limited to, date, timing, participant numbers, venue, address, set up, parking and equipment.
Any errors of event details on your documentation will be your responsibility and we will not be liable for any resulting consequences. If any of these errors result in extra cost to us, we will invoice you for the resulting costs which may include an administration fee.
Cancellations & Refunds
Cancellation of your booking will be subject to the following refunds:
- Cancellation within 14 days of the start your event: No refund will be given (total booking amount will be forfeited).
- Cancellation within 15 – 30 days from the start your event: Refund of the booking amount, minus the deposit amount.
- Cancellation more than 30 days from the start of your event: Refund of the booking amount, minus 50% of the deposit amount.
- In the event of any cancellation, no refunds will be given for travel, supplier or consumable costs where already incurred by us.
A decrease in participant numbers will be subject to the following refunds:
- Requested within 14 days of the start of your event: No refund will be given.
- Requested more than 14 days from the start of your event: Refund for change in numbers, minus a $79 administration fee
Final payment is due by no later than 14 days prior to the date of your event and we reserve the right to cancel any booking where payment has not been received in full by the due date, and in that event any payments may be deemed as non-refundable.
No refunds will be given in the event of participants not attending, arriving late or departing early.
Rescheduling
Rescheduling the date of your booking will be subject to the following fees:
- Reschedule within 14 days of the start your event: $1,000 fee.
- Reschedule within 15 – 30 days from the start your event: $250 fee.
- Reschedule more than 30 days from the start of your event: $79 administration fee.
- In the event of any reschedule, no refunds will be given for travel, supplier or consumable costs for the original event date where already incurred by us. These may need to be invoiced again for the rescheduled date.
- Rescheduling is subject to availability and the revised date must be within 4 months of the original date.
Changes to Number of Participants, Time, Location, Venue or Experience
Details of your booking are confirmed at the time of booking confirmation. If you wish to make a change to the number of participants, time, location, venue or experience we will endeavour to accommodate your change, however not all changes may be possible for a variety of reasons.
Any changes to the number of participants, time, location, venue or experience are subject to the following conditions:
- The request must be delivered in writing to us.
- We will discuss the change with you and let you know if we are able to accommodate the change.
- In the instance where we are unable to accommodate the change, and if the booking is unable to go ahead, the booking will be subject to our cancellations & refunds policy.
- The change may result in revised costs, which will be quoted and invoiced to you for payment prior to the event.
- A decrease in participant numbers will be subject to our cancellation & refunds policy.
- An administration fee of $79 in addition to any revised costs, or subtracted from any refunds, may be charged to process a change.
Changes on the Day or Not Communicated
Any changes to the agreed booking details that occur either on the day or that are not communicated to us prior to the event, including but not limited to, venue, timing, delays and participant numbers, may result in extra fees. Any extra fees will be invoiced to you in the following business days. We will endeavour to inform you of these fees in the moment, however this may not always be practical. Following the event we will be fair and transparent in informing you of these fees and you agree to accept and pay them.
Virtual Experiences
For experiences facilitated online, or that require an internet connection, you are responsible for ensuring all participants have access to a suitable internet connection and device, as specified in our documentation. We are not responsible for any impact on the experience caused by a lack of suitable internet connection or device for participants.
Multi Event Packages
At the time of confirmation of your multi-event package an initial package deposit invoice of $1,000 per event (Gold: $7,000, Silver: $5,000, Bronze: $3,000) will be issued. For each event, final numbers and event pricing will be confirmed no later than 4 weeks prior to the event and an event invoice will be issued.
If, after the first Directors of the Extraordinary event you are unconvinced and wish to opt-out of future events, we will reimburse the initial package deposit minus $1,000.
All terms listed here are applicable to individual events booked under a multi-event package.
COVID-19 Flexibility
Where a booking is unable to proceed due to Government restrictions (such as a lockdown or border closures), we will waive any fees associated with rescheduling your booking. Rescheduled events must occur within one year of the originally booked date. No additional fees are payable, however where a date change results in an increase in the cost of your booking, this will be passed onto you (such as increase in flights/accommodation rates).
Where a booking is unable to proceed due to your company policy (such as company work-from-home or company mask mandate), and that policy is not enforced by Government restrictions, our standard cancellation or rescheduling policy may still apply, however will endeavour to work with you to find a suitable solution.
Liability
You agree to observe and obey all rules and warnings provided, and further agree to follow any printed or oral instructions or directions given by us. You acknowledge that there may be some inherent risk associated with the Services you participate in. You assume full responsibility for personal injury to yourself, injuries to others and further release and discharge us from all actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute which you may have or for this document would, could or might at any future time have or have had against us in respect of or arising out of either directly or indirectly the Services we provide.
You agree to and hereby assume all risk, dangers and hazards associated with use or participation in our Services, including the possible risk of severe or fatal injury to yourself or others. In addition to the foregoing, these risks include but are not limited to the following: a) the risk associated with travel to and from the venues and locations for your event; b) intoxication and/or alcohol poisoning from the alcohol you consume; c) the possibility of bodily injury; and d) being in altercations with others. You agree to indemnify us from all third party actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute as result of your behaviour and actions.
You understand that you are responsible for complying with all laws during the course of your event and DoE is not responsible for ensuring same.
DoE holds Public Liability Insurance up to $20 million. DoE’s Public Liability Insurances does not cover transport of the participants to and from the event location.
Equipment Damages
In the event of damage (other than normal wear and tear) to our materials or equipment through miss-use, neglect, reckless or wilful actions by yourself or a participant, you accept responsibility and will be liable for all associated costs for the repair or replacement of the materials or equipment.
DoE holds no responsibility for the conduct of your participants in association to venue hire or use of space for our experiences. Referring to hire agreements with venues and spaces, you understand that you will be held responsible for any damages which incur as a result of you or your participants. This might include, but is not limited to, damage to any equipment rented by you and set up by you or a third party on the event site or venue. Any damage to DoE equipment that is incurred will result in a charge for same.
Release for content, images and recordings
You give DoE unconditional permission to use, copyright and publish testimonials, your company logo and case studies about your company and your event for the purpose of promotion, marketing and general publicity for Directors of the Extraordinary.
You give DoE unconditional permission to use, copyright and publish photographs and recordings of your event for the purpose of promotion, marketing and general publicity for Directors of the Extraordinary.
You can withdraw permission for this at any time by providing your withdrawal in writing to DoE at info@doextraordinary.com.
Intellectual Property and Confidentiality
Directors of the Extraordinary Pty Ltd retains copyright and all other intellectual property rights of all documents, materials, data, software, code, know-how and anything else either provided or generated in the course of providing our Services.
You and all participants of your event shall keep confidential any copyrighted documents and materials or any other intellectual property belonging to us that has been accessed during our Services. This includes re-creating, copying or sharing of documents and materials.
Events Beyond Our Control
We are not responsible or liable in contract, tort (including negligence) or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, suspension, failure or inconvenience arising out of or caused directly or indirectly by any event or circumstance which is beyond our reasonable control, including but not limited to, acts of God, governmental actions, labour difficulty, war or national emergency, terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any materials, equipment, facilities or services, failure of performance provided by others, internet interruption or virus, breakdown software, hardware or communication network.
Third Party Agencies
Where a booking for our Services is made via a third party Agency, this Agreement will be binding to the end customer. You acknowledge that the Agency may receive a commission or affiliate fee from transactions entered into using our Services.
Website Terms & Conditions
By using our Website you agree to be bound by our website terms and conditions [www.doextraordinary.com/website-terms-conditions/].
Privacy Policy
We understand the importance of protecting your right to privacy. Please see our Privacy Policy [www.doextraordinary.com/privacy-policy/] to help you understand how we manage and aim to protect the privacy of your personal information.
Variation
We may revise or change these terms and conditions at any time by amending this Agreement and our website, and any amendment shall take effect from the time of posting and/or publication. You are expected to check this Agreement and our website from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our website. By continuing to use the Services, you agree to be bound by such revisions and changes.
Governing Law and Jurisdiction
This agreement is governed by and construed in accordance with the laws in force in Australia and each party submits to the non-exclusive jurisdiction of the courts of that Country.
Last updated: 29 July 2022
