L&D Workshops: Organisational Culture

People love working for something bigger! Purpose creates energy in your business and builds a positive culture.

This workshop is designed to activate an organisation’s purpose, vision and mission for all members of your organisation.  Taking these foundational concepts out of the boardroom and off the staff-room noticeboard, this workshop will focus on dynamically unpacking what your organisation aspires to be for staff, customers, suppliers and as a broader corporate or not for profit.

An activated organisational purpose shows up in staff engagement, more aligned decision making at all levels and in better customer service.

Core Outcomes

Staff understanding of organisational purpose  |  Behaviours and positions linked to broader mission  |  Engaged staff  |  Aligned decision making  |  Understanding the importance of relationships with customers and other stakeholders

90% of organisations who have core values never operationalise them. Their staff either cannot recall them or are unsure what role they play in their day to day. [Bréne Brown, Dare to Lead]

This workshop will engage your team in exploring what role your organisational values play, creating personal connection to them to ensure they are memorable and useful.  From this point the focus will be on what behaviours are going to support the lived realisation of these values day to day. Organisations who have this set themselves up for success with the foundations in place to work towards greater employee retention, engagement and purpose driven behaviour.

Core Outcomes

Fundamental understanding of the place of organisational values and why they are important  |  New or redefined organisational values  |  Stronger staff connection with values in terms of behaviours and workplace norms  |  Identified organisational behaviours against values  |  Identified opportunities to continue to build your values base  |  Your team connecting with each other to identify common purposes within the workplace

Your customers are your most important asset, but do you know who they are and how to win them over for life?

This workshop will engage your team in exploring who your customers are, understanding their motivators, influences and most important touch points. Through building empathetic ties to your customers, your team will unpack pain points as well as opportunities to engage them further through surprise and delight.

Walking away with an action plan to implement learnings, your team will be united in their approach to the full customer journey.

Core Outcomes

Built out key customer personas  |  Fully established customer journeys  |  Identified pain points and opportunities on the customer journey  |  Heightened level of empathy and compassion amongst team members  |  Action plan to further win over your customers

This HCD workshop is an intensive, hands-on learning experience that will challenge you to think differently, get out of your chair and out into the real world to talk to people and test your ideas.

Participants will leave the workshop equipped with tools and thinking approaches that can be used across industries, sectors, and geographies to generate breakthrough ideas.

Drawing on the best available theory, exercises and tools with a distinctly “DoE” flair this workshop will trigger all sort of ideas and new ways of thinking!

Core Outcomes

Understanding the Human Centred Design process  |  Applying design thinking at all levels  |  Creative thinking  |  Practice creative techniques  | Creating a culture of rapid prototyping and innovation